Tailored claims
We’re here for you and your business. Start your claim and get peace of mind.
How it works
Your step-by-step guide to hassle-free claim reporting.
File your claim
Log into your account and review the coverages on your policy. Click on the “Claims” tab in your dashboard, and you’ll find instructions for next steps to submit your claim.
Confirmation and review
Once submitted, you’ll receive a confirmation. Then a claims professional will reach out and begin investigating your claim. You’ll receive a written coverage determination within 30 days of reporting your claim.
Expert guidance and resolution
If coverage is available for your reported claim, a claims professional will work with your to secure any necessary outside counsel and strategize with you to resolve your claim.
Frequently Asked Questions (FAQ)
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If you are experiencing a cyber-related threat event, such as denial of service, cyber extortion, ransomware, ransom, hostage, or other highly delicate situation, please call the support number/hotline listed on your policy for the fastest assistance.
If the matter is not an active cyber-related threat event, you can report it to the insurer directly — consult your policy for those contact details. At minimum, you’ll need to have the following information handy:
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The policy number
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The full name of the key contact at your company to manage through the claim(s) — this will be the “Claims Contact Person”
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Claims Contact Person’s email and phone number
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Description of events, such as the names of parties involved/claimant name, the type of loss, key dates/times of circumstances/occurrences, and other details. You should also let us know if there’s a demand or a lawsuit.
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You should file the claim as soon as possible. You will be able to add and update information later. For now, please submit any information you do have available via the claims email address or claims reporting links provided. Or, call the claims reporting phone number listed on the policy.
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Every insurance policy has a section describing claims and their reporting. You can view and download policies in your Embroker account and then search those files for the words “Claim,” “Report,” “Notice,” or similar terms. Usually within the first few or the last few pages, there’s also a “Claim Contact” or “Report To” page that may contain other helpful information.
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Time varies depending on the type of the loss, coverage available, and how long it takes to investigate and manage each claim. While we cannot offer a specific time frame, most state laws require that Claims Professionals respond within defined time frames after a claim is reported, and provide regular updates to the Claims Contact Person as the law requires.
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It’s possible. A variety of factors — including your claim history, risk profile, exposures, and type of insurance — make up your insurance premium and coverage terms. If it appears that your premium or coverage terms will change as a result of a claim, many, but not all, types of policies/insurers are required to give you notice that change is coming. Many insurers are not required to offer renewal terms automatically, and so the earlier you submit your application, the more time you will have to plan for any impact to your renewal.
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After all the facts about the loss are reviewed, and it is determined that the loss is covered by the insurance policy, the assigned Claim Professional will let the Claims Contact Person know about next steps in the process, including coordination of any applicable payment(s). Please understand that all claims are adjusted on their merits and in accordance and compliance with the policy’s terms and conditions.
Embroker at a glance
Discover industry accolades, dive into data-driven insights, and learn why our customers rate us 4.5 stars.
Customer Reviews
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"Embroker helped us to streamline the insurance process to help with risk mitigation. It saved us a lot of time and headaches, making it easy for us to sleep at night knowing that we're covered and that our business is protected."
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"Embroker was the one insurer we found that was efficient, competitive, and worked really well for us. And unlike other insurers, it was clear that they were really interested in working with us. I am very pleased with my experience dealing with Embroker and its team."
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"Embroker leads the market with high-caliber coverage and makes managing risk across multiple funds and portfolios extremely easy. We trust Embroker as a partner and advisor. We know our companies are getting the best rates available."
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"When it comes to insurance, I want to know who my insurance person is. I want to know that the insurance provider has looked at all available options and will contact me to tell me what is best for my organization and employees. That's exactly what Embroker was able to do."
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