Top 12 best virtual receptionists for law firms in 2025

With many attorneys spending much of their precious time on administrative work, it’s clear that a virtual receptionist can be a game-changer. This rings especially true for solo or small firms, who may not have the budget for a full-time, in-house receptionist. 

Are you considering a virtual receptionist for your law firm but aren’t sure where to start? You’ve come to the right place.

In this post, we’ll highlight 12 of the best virtual receptionists for law firms in 2025 and give you some tips for what to look out for in your search.

Best virtual receptionists for law firms

On average, lawyers only bill for 2.3 hours per day. Where does the rest of the time go? Much is devoted to administrative tasks. Here are our top picks for virtual receptionists to help you cut down on your firm’s administrative work.

1. LexReception

A trusted online legal receptionist platform that specializes in a variety of different areas of practice, LexReception is a top pick for law firms of all sizes. The company exclusively works with law firms, so they truly understand what it takes to be an effective legal receptionist. They offer a 24/7 answering service and integrations into a number of different popular legal software.

Services

• 24/7 reception services
• Client intake services
• English- and Spanish-speaking receptionists available
• Integrations to a variety of legal software options, including Clio, MyCase, Mailchimp, Monday, and Microsoft 365
• Appointment scheduling assistance

Pricing

LexRecpetion provides three main plans catering to law firms of different sizes.

• Entry (150 minutes): $425 per month
• Best value (300 minutes): $450 per month
• Grow (500 minutes): $775 per month

There is no setup fee, and all plans come with 24/7 reception, integrations, scripting, and access to the desktop and mobile app.

2. Alert Communications

A favorite among larger firms, Alert Communications can screen calls and handle many intake-related processes beyond just answering and transferring phone calls.

The legal receptionist company works exclusively with law firms, offering a large variety of different services, including call answering and routing and client intake interviews.

Beyond the basic receptionist tasks, Alert Communications also provides assistance with marketing and content creation. The company serves firms in all 50 states, providing 24/7 reception and exceptional client care.

Services

• 24/7 live reception
• Legal intake interviews for clients
• Customized professional services offered
• Marketing and content creation
• HIPAA-compliant contract and retainer services
• 10+ legal software integrations available
• Mass tort services
• AI-driven booking solutions

Pricing

Since Alert Communications offers customized packages, the total price of your plan will depend on the services you want to include. That said, keep in mind that they are considered to be on the pricier side compared to some of the other legal virtual receptionists on our list.

3. Smith.ai

Leading the pack in tech and innovation, Smith.ai provides a mix of human and AI receptionists for law firms at an affordable price. The company’s products include AI-powered chat, answering services, and virtual voice assistants. Smith.ai specializes in several different legal industries and has packages for law firms of all sizes.

Additionally, the virtual receptionist is compatible with a variety of different popular legal software.

Services

• 24/7 virtual receptionist services
• Bilingual human receptionists (English and Spanish)
• Appointment booking integrated directly into your calendar
• Advanced AI chatbot and client intake service
• Payment collection services
• Integrations with other law firm software, including HubSpot, Clio, Slack, Calendy, MyCase, and many more

Pricing

Smith.ai offers two primary packages:

• AI-first receptionist service: Starts at $97.5 per month
• Human-first legal receptionist: Starts at $292.5 per month

4. Nexa

While Nexa was originally designed for real estate, the company also offers top-notch virtual receptionist services for various industries, including law firms. Nexa helps cut back on the workload for small and medium-sized law firms by managing client acquisition, reducing the number of missed calls, and even assisting with marketing cold-call campaigns.

The service is designed for smaller firms that need fewer than 500 minutes of support per month.

Services

• Booking and appointment services
• 24/7 bilingual virtual receptionists
• Receptionists specifically trained in providing legal support
• Inbound and outbound sales support
• Client intake support
• Integrations with legal software such as PracticePanther, Filevine, Clio, and more

Pricing

Nexa offers three different plans, offering 100, 300, and 500 minutes of support. So, you can choose a plan that fits your law firm’s needs. Get in touch with Nexa’s sales team to get a customized quote for your business.

5. Ruby Receptionists

A widely-used virtual receptionist, Ruby Receptionists offers top-tier services to a variety of different business types. The company is known for its reliability and high-quality receptionist services.

Ruby Receptionists offers live website chat support and live phone call receptionist services. The company is an excellent option for smaller firms that don’t need complex support. The quality and attention to detail of Ruby’s services set the company apart from the crowd. That said, if your firm is looking for a receptionist service that includes all of the bells and whistles, you’re better off with a different option.

Services

• 24/7 live virtual receptionist phone answering
• Appointment scheduling, payment processing, and call forwarding
• English- and Spanish-speaking receptionists
• Live chat integrated into your website
• Integrations available for all of the most popular legal software

Pricing

Ruby is slightly more expensive than the other best virtual receptionists for law firms, with their starter plan costing $245 monthly for 50 minutes. They offer three different types of plans: virtual receptionist plans, live chat plans, and bundled plans that include both services.

6. Posh Virtual Receptionists

Posh Virtual Receptionists offers 100% U.S.-based receptionists for a wide variety of industries, though they specialize in law firms. The company’s live virtual receptionists can answer your calls and schedule your appointments 24 hours a day and are trained in legal matters. Posh even offers a user-friendly app that makes the process of using their services much easier.

They place importance on customizability and say that they will “step in as much or as little as you like.”

Services

• Custom legal intake
• 24/7 live answering services with bilingual receptionists
• Advanced call transferring
• Appointment scheduling services
• Available integrations with a number of different legal software

Pricing

For law firms with low call volume, Posh is an affordable option. The company offers plans ranging from as little as $125 per month for 50 call minutes to $1,850 per month for 1,000 receptionist minutes.

7. Gabbyville 

Another virtual receptionist that serves law firms, Gabbyville is a boutique company that promises high-quality reception services. Gabbyville works with customers to craft customized plans that provide varying levels of service. The company is smaller than some other “big fish” on this list, making for a more personalized and dedicated virtual receptionist service. Gabbyville has a reputation for working closely with its customers and going above and beyond to meet their needs. Keep in mind that they primarily work with small businesses, so the company may not be the best option for larger firms.

Services

• Live virtual receptionist for U.S. companies
• 24/7 phone answering
• Appointment scheduling services
• Option to choose a dedicated personal receptionist that only works for your organization
• Live chat support

Pricing

You can try Gabbyville’s live chat features for free before signing up for a plan. Virtual receptionist plans range from $285 – $1,300 per month and are based on the number of calls instead of the total minutes.

If you want to opt for a dedicated receptionist, you can expect to pay $2,500 per month for a part-time worker and $4,000 per month for a full-time dedicated receptionist.

8. Back Office Betties

A virtual receptionist service that specializes specifically in law firms, Back Office Betties is a top choice for law firms of all sizes who want experienced assistants. The company provides a large list of services and claims to be more than a receptionist service, but instead a “true extension of your law firm.” 

Since the company caters directly to law firms, you can expect all of their services to be designed with lawyers in mind.

Services

• Personalized virtual receptionists for small law firms
• Experienced legal assistant services available (proofreading, case management, research, document drafting, and more)
• Legal intake services
• Appointment scheduling and payment processing
• Outbound calling
• Sales assistance
• Integrations with many top legal management software

Pricing

They offer a variety of calling and chat plans. Their virtual receptionist for law firms plans start at $360 for 100 minutes and go up to $1,400 for unlimited time. The company also offers legal assistants, with more industry knowledge and experience. These services cost $960 for 20 hours per month, $1,800 for 40 hours per month, and $2,520 for 60 hours per month.

9. LawyerLine

LawyerLine is a receptionist service that provides specialized lawyer support. The company offers custom call handling, potential client intake, detailed reporting, and more.

You’ll get more than just an answering service with LawyerLine. The company aims to assist law firms with many different administrative tasks. Lawyerline is an all-in-one legal support company that can significantly cut down on non-billable hours for firms.

Services

• 24/7 legal receptionist services
• Customized legal intake
• Payment collection assistance
• Appointment setting
• Outbound call and client acquisition help
• Bilingual support representatives
• Call transfer services

Pricing

Lawyerline is unique in that you’ll pay by the minute for its services rather than monthly. They offer three different packages that provide different services ranging from simple call center assistance to all-inclusive legal assistance. The company’s services range from $2 to $3 per minute.

10. Abby Connect

Another top virtual receptionist for law firms is Abby Connect, which offers receptionist and live chat plans to legal teams.

Abby Connect serves several different industries, but law firms are one of its specialties. They offer 24/7 support and promise to provide top-notch receptionists with experience in the legal field. When you sign up for Abby Connect, you’ll receive a dedicated team that handles customized client intake, scheduling, voicemail solutions, and bilingual support.

Services

• HIPAA-compliant service
• Bilingual answering service
• 24/7 live chat support
• Ongoing account optimization
• Custom routing options
• Contains a well-designed app to speed up processes

Pricing

Abby Connect offers live chat, phone reception, and bundled plans, each with three different price tiers. Receptionist services range from $329 to $1,380 per month, and live chat ranges from $129 to $469.

11. Easybee

Easybee is an answering and virtual receptionist service for law firms. The company specializes in taking on some of the busy work of the legal industry so that your organization can focus on billable hours and client acquisition. With highly productive 24/7 receptionists, Easybee is a top choice for law firms of all sizes. The company provides customizable plans, so you can pick and choose the services and the number of minutes to fit your firm’s needs.

Easybee specializes in several different legal niches, including criminal defense, family law, and employment law.

Services

• Bilingual receptionists
• 24/7 call answering available
• Legal intake and lead collection services
• Appointment scheduling
• Outbound calling support
• CRM integration
• Routing and call transfer services

Pricing

Easybee offers a few different plans depending on your law firm’s needs. The company provides a “pay-as-you-go” plan for just $9 per month, in which you pay $1.58 per minute of receptionist support.

Easybee also offers set packages ranging from 50 minutes for $79 per month to 300 minutes for $409 per month.

You can also get in touch with the company for a customized plan tailored to your firm’s specific needs.

12. PlayHT

Wrapping up our list of the best virtual receptionists for lawyers is PlayHT, an advanced AI agent provider with sophisticated AI virtual assistants. This service comes with some pretty impressive features, such as behavioral customization for your agent, as well as the ability to train the AI to be the perfect virtual receptionist for your firm.

PlayHT provides cost-effective alternatives to standard human-driven reception work. While the AI answering service won’t be able to handle all of the same tasks as a human virtual receptionist, it is a great option for solo law firms with smaller budgets.

Services

• Immediate answering, no hold time
• Customizable and trainable AI agents
• Appointment scheduling
• High volume capacity
• Integrations available for many different legal CRMs
• Several languages available

Pricing

One of the main benefits of PlayHT is that the service is much more affordable than many of its competitors. The company offers two different pricing tiers:

• Studio ($39 to $99 per month)
• API ($5 to $1,000 per month)

Both of these products come with free, albeit limited, plans.

Why use a virtual receptionist for your law firm?

It’s not enough to simply practice law; attorneys must also attract business, handle the intake of new clients, and manage invoices — and that’s all in a single day’s work. Bringing on some extra hands to take over administrative tasks can save your firm a lot of time, allowing you to focus more on practicing law.

But hiring in today’s job landscape has changed, and finding workers who want to come into the office can be a major hurdle. Luckily, virtual receptionists for law firms can work from anywhere, so your talent pool is not as limited. Expanding your search beyond those who can physically come into the office or are located in your immediate area is a great way to get the best talent.

A virtual receptionist allows you to outsource your firm’s administrative tasks so that you can do what you do best: practice law.

Key considerations when looking for a virtual receptionist

Let’s take a look at some important things to consider when searching for the perfect legal virtual receptionist for your firm.

Legal specialization

While there are plenty of virtual receptionist companies out there, only a handful specialize in the legal field. Depending on the type of support your firm needs, you may consider going with a receptionist with legal knowledge. For example, simply answering and routing calls doesn’t require much industry knowledge, but other services, such as client intake and case management are more involved, so a trained receptionist would be beneficial.

Software integrations

Modern law firms use a variety of different law practice management software, so it’s important to ensure that the virtual receptionist you choose is compatible with your legal software. Most virtual receptionists for law firms are compatible with software like Clio, PracticePanther, and MyCase.

Services provided

Does your firm need an involved legal assistant to help with case management, intake, marketing, and appointment scheduling? Or do you simply need some help answering phone calls? The type of support you need will play a huge part in narrowing down the best virtual receptionist for your firm.

Cost

There are virtual receptionist services designed for law firms of all sizes. Whether you run a solo law firm looking for an affordable service or a large firm with a high budget needing a considerable amount of assistance, there will be a virtual receptionist provider that fits your needs. Many companies offer several different packages catering to legal professionals with different budgets.

Lighten your caseload with a virtual receptionist

We know that running and managing a law firm is no small feat, and lawyers will take all the help they can get with managing administrative tasks. Investing in a virtual assistant can take some of the weight off your firm’s shoulders and allow you to focus on more important tasks.

Looking for some advice on protecting your firm from worst-case scenarios? Check out our comprehensive insurance coverage for law firms.